AI Phone Answering

An AI agent picks up incoming calls and guides callers in a natural voice. Built on the Vapi voice AI platform, we have finished a phone agent for STAYTOQ, our hospitality AI chatbot, and are now preparing its launch. It answers from the same knowledge as the chatbot, so phone and chat never give different information.

• ✓Calls missed outside business hours or during busy times
• ✓Short, repetitive calls about check-in times, parking, location and rates
• ✓Guests who call first because they are driving or not used to chat
• ✓Work where call details need to be summarized and passed to the person in charge

1. 01Pick upWhen a guest calls, the AI agent answers right away. No more calls that ring out.
2. 02UnderstandIt understands spoken Korean in real time and works out what the caller is asking.
3. 03Find the answerIt looks up the answer in information the operator has confirmed — the same knowledge as chat support.
4. 04Answer by voiceIt replies in a natural voice, fast enough that the conversation never stalls.
5. 05Log and hand offIt keeps a record of the call and passes calls that need human judgment to the person in charge.

1. 01On a Vapi foundation, listening, answering and speaking are each chosen for the job and joined into one natural call
2. 02Answers come from the same in-house AI as the chatbot, so phone and chat give the same answer
3. 03It answers only from confirmed information and, when unsure, hands off to a person instead of making things up
4. 04Response speed, voice and cost are tuned together until it is ready for real calls
5. 05Call logs show what callers asked, so weak answers keep getting better

• STAYTOQ — hospitality AI chatbot answering chats from the same knowledge→
• AI Chat — the AI chatbot that gives the same answers as the phone→